The Sims 4 - PS5 Game

Every game cartridge we sell is genuine, and our classic consoles and handhelds use original manufacturer hardware. Our accessory range includes original controllers and brand-new third-party products. Check this listing’s description and selected options to see exactly which type is included.

Our pre-owned products are cleaned, inspected, and tested for working condition. Cosmetic wear can vary, and the listing explains the condition you should expect. Items described as brand-new third-party accessories are supplied new.

Our U.S. team carefully prepares and fulfills U.S. orders from our Pennsylvania warehouse. Your items are checked and securely packed before dispatch, with tracking provided once your order ships.

Qualifying orders receive free Economy shipping from $50 USD within the U.S., $100 USD equivalent to Canada and Mexico, and $200 USD equivalent to other eligible destinations.

Paid Standard shipping is available, while Expedited shipping is offered for selected warehouse-stocked items and qualifying consoles. Your available options and charges appear at checkout. See our Shipping Policy for destination details.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, Google Pay, Afterpay, and USD Coin (USDC), where available at checkout.

To pay over time, select Shop Pay Installments or Afterpay where offered and review the available plan before purchasing. Eligibility and approval apply, and some installment plans charge interest.

Yes. Your purchase includes a 1-year warranty covering eligible functional defects, with approved repair or replacement support. An optional 2-year protection plan is also available for eligible products at an additional cost. Review its terms for coverage, exclusions, and when protection begins.

Yes. Request an eligible return within 30 days of delivery and obtain approval before sending it back. Refunds carry a 10% restocking fee for defective or damaged items, or 20% for change-of-mind returns. Return-shipping responsibility follows our Returns Policy. After 30 days, eligible faults remain covered through the included 1-year repair/replacement warranty.

Contact our customer support team Monday–Sunday, 8:00 AM–11:00 PM EST at help@retrovgames.com or +1 (423) 873-8768. Our website’s live chat assistant is another way to get help. We can assist with compatibility before purchase and setup, troubleshooting, or warranty questions afterward.