Politique d'annulation

Politique d'annulation

Une fois votre commande passée, elle est immédiatement envoyée à notre entrepôt pour un traitement et une expédition rapides. Nous utilisons un système de paiement sécurisé pour gérer chaque transaction.

Traitement des commandes

Nous commençons le traitement immédiatement et engageons des coûts initiaux, nous ne pouvons donc pas modifier ou annuler les commandes une fois qu'elles sont traitées. Nous comprenons que des imprévus peuvent arriver, veuillez donc consulter notre politique d'annulation pour plus de détails.

Politique d'annulation de commande

Important : Le traitement de nos commandes est rapide – souvent en quelques heures seulement après votre achat. Cela signifie que les annulations ne sont pas toujours possibles. Si vous nous contactez pour annuler avant l'expédition de votre commande et que notre équipe de service client est en mesure de répondre à temps, nous pourrons peut-être l'annuler. Une fois la commande passée, veuillez la considérer comme définitive.

Après expédition : Si votre commande a déjà été expédiée, elle ne peut pas être annulée. Dans ce cas, vous devrez suivre notre politique de retour, et des frais de retour peuvent s'appliquer.

Refus de livraison : Si vous refusez d'accepter le colis à la livraison, il sera traité comme un retour. Des frais de retour et de manutention supplémentaires peuvent s'appliquer.

Pourquoi nous pourrions annuler une commande

Annulations de commande par Retro vGames

Dans certains cas, nous pourrions avoir besoin d'annuler une commande en raison de :

  • Articles en rupture de stock
  • Erreurs de prix
  • Activité frauduleuse suspectée

Si nous annulons votre commande, vous recevrez un remboursement complet. En cas de fraude suspectée, les futures commandes pourront être mises en pause jusqu'à ce que nous vérifiions que tout est sécurisé. Si votre article est en rupture de stock, nous vous informerons dès qu'il sera à nouveau disponible et vous donnerons la possibilité de passer une nouvelle commande.

Contactez-nous

📞 Téléphone : +1 484-486-7326
📧 E-mail : help@retrovgames.com
📍 Adresse : 102 S Richmond St, Fleetwood, PA 19522

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See What Our Customers Say

Over 50,000+ happy gamers and counting

“
Got my console from Retro vgames and it was in amazing condition. It looked brand new and worked perfectly right out of the box. Shipping was fast and right on time. As for Gaming experience it was amazing. Thank you guys. You did very well.
★ ★ ★ ★ ★
“
I ordered a 3DS console from Retro vgames and was pleasantly surprised at how fast it arrived. It included the console and charger. Firmware is US Version and there was no problem during gameplay. The customer service was great.
★ ★ ★ ★ ★
“
I purchase this item two months ago. Although it was listed as ‘used’, it was in mint condition. I have never had any problems with it. If you’re looking to purchase a PS3, I highly recommend buying from Retro vgames.
★ ★ ★ ★ ★
“
I ordered n64 console bundle and nba live game. It delivered quickly and was easy to set up. I played a few rounds last night with a friend and was very pleased with having the original game back. The picture is a bit pixelated.
★ ★ ★ ★ ★
“
I recently purchased a 3DS XL console from Retro vGames and I couldn’t be happier with my purchase! The shipping was very fast and the product quality was outstanding. I was a little worried about buying a used console. I highly recommend it.
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“
The console and controller arrived in excellent condition. Everything including shipping, product quality and pricing is perfect. I have played this system now for 4 months and have experienced no problems whatsoever.
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Frequently Asked Questions

Bring back the games you love with confidence. Our pre-owned products are inspected, cleaned, and tested, with a 1-year warranty included. Whether you’re rebuilding your childhood collection or discovering a classic, our team can help before and after your purchase.

Our pre-owned games, consoles, and accessories are cleaned and tested for working condition. Cosmetic wear can vary, so check the condition details and available options on each listing to find the right fit for your collection.

Yes. New and pre-owned products include a 1-year warranty covering eligible functional defects. If a covered issue develops, our team can help with troubleshooting and approved repair or replacement. See our Warranty & Returns Policy for coverage details.

Yes, U.S. orders of $50 USD or more qualify for free Economy shipping. Canadian rates and other delivery options are shown at checkout, so you can review shipping costs before placing your order.

Yes. Eligible customers can split their purchase into smaller payments with Shop Pay Installments. Select Shop Pay at checkout to view available plans. Approval and terms apply, and some plans charge interest.

Absolutely. Whether you’re checking compatibility, choosing a gift, or deciding what you need to get started, our team is here to help. Contact us at help@retrovgames.com or call +1 (423) 873-8768 before ordering.

Sign up for our emails to receive our 10% first-order welcome offer, plus updates on promotions and new arrivals. Check your welcome email for the discount code and offer terms before checkout.