FAQs

Frequently Asked Questions

FAQs

As a small company, we aren’t required to charge any sales tax outside of the state of Pennsylvania. This is because we don’t have enough sales to have ‘economic nexuses’ in any other state to require sales tax collection. However, you should follow the laws of your state tax authority on whether you are required to pay the sales tax directly to your state’s department of revenue. Pennsylvania customers will be charged a 6.00% sales tax on all purchases.

Yes! New Users can get 10% off by subscribing to our email list in the box at the bottom of the page. We also have periodic special discounts and sales that you can be informed of via text or email once subscribed.

If you need to cancel your order, please contact us ASAP and notify us of the cancellation. The fastest way to get a response is by calling or texting our phone number. Please note that orders that have already shipped cannot be canceled. Upon cancellation, we can either give you a store credit or refund your card. If we issue a refund to your card, there will be a 15% cancellation fee. * Orders cannot be cancelled once they are shipped, this is sometimes < 2 hours during the work day.
Click here to see our contact page. You can email help@retrovgames.com or call/text 4238-RETROV (423-873-8768)
You can initiate a return request here. You can also contact our customer service for troubleshooting steps or assistance with starting a return.

Buy something. Yup, that’s right, there are no minimums to qualify. Shipping is absolutely free to the United States.  Expedited (2-4 day) shipping is available at checkout for an additional charge.  To the rest of the world, shipping is available at an additional cost.

You can track your order here. Please make sure that you input the full order number (including RV) and are using the same email that you ordered the item with. If nothing comes up, and it has been longer than 48 hours from placing your order, please contact our customer service.

We’ve partnered with affirm pay overtime to give you the option of financing your $100+ purchase free of charge. You can make four biweekly payments (via debit or credit card) without any interest. As long as you make the payments on time, there won’t be any cost to you. For example, you purchase a $200 console from us. You would pay $50 every two weeks until it’s paid off.

Possibly! We have a large catalog selection that isn’t available directly in our online store. You can contact us to see if we have the particular game, console or accessory that you are looking for along with pricing and ordering information.

All items listed on our website are in stock. When an item is out of stock, it is automatically hidden and cannot be added to the cart.