Scam Warning: Protect Yourself From Fraudulent Websites
We want to help keep our customers safe.
Unfortunately, scammers may create websites, social media accounts, advertisements, emails, or other communications that attempt to impersonate legitimate businesses. These fraudulent sites may use similar names, logos, product images, or branding to make them appear legitimate.
Please use the information below to make sure you are dealing with the official RetroVGames website and to learn what to do if you find a website or communication impersonating us.
How to Make Sure You Are Shopping With Us
Before placing an order or providing personal or payment information, please carefully check the website address in your browser.
Check the domain
Make sure you are visiting our official website:
Be cautious of websites using similar-looking domains, additional words, unusual spellings, different domain extensions, or characters that make the address look similar to ours.
For example, a website using a name that looks similar to RetroVGames does not necessarily have any connection with us.
Be careful with unusual payment requests
Only use the payment methods and checkout options provided through our official website.
Be extremely cautious if someone claiming to represent RetroVGames asks you to:
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Send money through an unusual payment method.
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Send cryptocurrency directly to an individual.
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Purchase gift cards and provide the codes.
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Send payment to a personal bank account.
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Complete a payment outside our official checkout.
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Provide passwords, authentication codes, or other sensitive information.
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Download unknown software or files.
Verify suspicious offers
If you see an unusually large discount, a product or promotion that does not appear on our official website, or an offer that seems too good to be true, verify the information before making a payment.
Do not rely solely on logos, product images, reviews, or social-media profiles to determine whether a website is legitimate.
Did You Find a Website Impersonating RetroVGames?
If you believe a website is pretending to be RetroVGames or is using our name, branding, images, or other information to deceive customers, please help us by reporting it.
If possible, do not purchase anything from the suspicious website or provide it with additional personal or payment information.
Step 1: Save the Evidence
Before the website changes or disappears, save as much information as possible.
Please record:
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The complete website URL.
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The domain name.
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Screenshots of the website and relevant pages.
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Screenshots of advertisements or social-media posts.
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Emails or messages you received.
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The date and time you encountered the website.
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Any payment information or transaction details, if applicable.
Do not share passwords, full payment-card numbers, authentication codes, or other sensitive information when reporting the scam.
Step 2: Report the Website to Its Domain Registrar
The domain registrar is the company through which the domain name was registered.
You can use the ICANN Lookup service to identify the registrar associated with many domains.
Report the fraudulent website to the registrar's abuse or security team and provide:
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The fraudulent domain.
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The specific URLs involved.
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A description of the impersonation or fraudulent activity.
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Evidence showing how the website is impersonating RetroVGames.
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Screenshots and other relevant information.
ICANN recommends contacting the registrar or other appropriate party first when reporting domain-related abuse.
Step 3: Report the Website to Its Hosting Provider or CDN
If you can identify the hosting provider or CDN being used by the fraudulent website, you can also submit an abuse report to that provider.
For example, if the website uses Cloudflare, you can submit a report through:
Cloudflare provides a specific reporting category for phishing and malware and asks reporters to provide the domain and specific phishing URL when applicable.
Step 4: Report the Website to Google
If the fraudulent website is being displayed in Google Search or appears to be involved in phishing or other harmful activity, you can report it through Google's security reporting tools.
This can help security systems identify potentially harmful websites and protect other users.
Step 5: Report the Scam to the FTC
If you are in the United States and believe you have encountered fraud or an impersonation scam, you can report it to the Federal Trade Commission (FTC).
The FTC accepts reports involving scams, fraud, and businesses or organizations being impersonated.
You can also report the incident even if you did not lose money. Reporting suspicious activity can help authorities identify patterns and protect other consumers.
Step 6: Contact Your Payment Provider Immediately
If you sent money to a fraudulent website or believe your payment information may have been compromised, contact your bank, credit-card company, payment provider, or other financial institution as soon as possible.
Tell them that you believe the transaction may be fraudulent and ask what steps are available to protect your account or dispute the transaction.
If you provided your password or other account credentials to a fraudulent website, change the affected password immediately and avoid reusing that password on other websites.
Step 7: Report It to the Appropriate Government or Law-Enforcement Agency
Depending on where you live, you may also report the fraudulent website to your local consumer-protection agency, law-enforcement agency, or Attorney General.
For U.S. customers, you may contact the Attorney General's office in the state where you live or where the business activity occurred.
For serious financial losses, identity theft, or other criminal activity, consider contacting the appropriate law-enforcement agency and, where appropriate, obtaining advice from a qualified attorney.
If You Have Already Been Scammed
If you believe you have already purchased something from a fraudulent website impersonating RetroVGames:
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Stop communicating with the scammer if possible.
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Do not send additional payments.
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Contact your bank or payment provider immediately.
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Save all emails, messages, receipts, transaction records, and screenshots.
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Report the fraudulent website to its registrar and hosting provider.
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Report the incident to the appropriate government or law-enforcement agency.
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If you provided account credentials, change your passwords immediately.
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Notify us so that we can investigate and take appropriate action where possible.
How to Contact RetroVGames
If you believe someone is impersonating RetroVGames, please contact our customer service team through the contact information published on our official website.
When contacting us about a suspected scam, please include:
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The suspicious website URL.
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Screenshots, if available.
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Where you found the website or advertisement.
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Any relevant emails or messages.
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Any other information that may help us investigate.
Please do not send us your full payment-card number, password, authentication code, or other sensitive credentials.
Important Notice
RetroVGames is not responsible for websites, advertisements, social-media accounts, emails, or other communications operated by third parties that impersonate our business.
We will make reasonable efforts to investigate reports of suspected impersonation and take appropriate action where possible. However, we cannot control third-party websites, domain registrars, hosting companies, advertising platforms, payment providers, or other external services.
Reporting a fraudulent website to the appropriate provider or government agency may help get the fraudulent content reviewed or removed and may help protect other consumers.
Stay Safe
When shopping online, always:
Check the domain.
Verify the seller.
Use secure payment methods.
Be cautious of unusual offers.
Never share passwords or security codes.
When in doubt, stop and verify before paying.
If something doesn't look right, don't proceed with the purchase until you have verified that you are dealing with the official RetroVGames website.
