Shipping policy

Shipping Policy

Effective Date: October 26, 2026.

At Retro vGames, we aim to deliver your favorite retro gaming consoles, games, and accessories safely, reliably, and affordably. We offer Economy, Standard, and Expedited shipping options, with Free Shipping on eligible orders.

Shipping rates, free-shipping thresholds, and delivery options vary by destination. Please review the information below before placing your order.

Processing Times

Orders are typically processed within 1–2 business days (Monday–Friday), excluding public holidays.
Orders placed after our daily processing cutoff, on weekends, or during holidays begin processing on the next business day.
Processing times may vary depending on product availability, order size, and warehouse operations.
Processing time is separate from the estimated shipping transit time.

Shipping Destinations

Retro vGames offers worldwide shipping, bringing your favorite retro gaming consoles, games, and accessories to customers across the globe.

We ship to destinations throughout North America, South America, Europe, Asia, the Middle East, Oceania, Africa, and other regions worldwide.

Shipping rates and free-shipping thresholds may vary depending on your country and the selected delivery service.

Economy Shipping: Affordable worldwide delivery, with free shipping available on qualifying orders.
Standard Shipping: Faster delivery options with rates based on your destination and order value.
Expedited Shipping: Premium delivery services available for eligible products and destinations, with rates calculated at checkout.

Shipping options are subject to carrier availability, product eligibility, and destination restrictions. Available services and applicable charges are displayed at checkout.

Shipping Rates

We offer three shipping options:

Economy Shipping: Our most affordable delivery option, with free shipping available when the applicable country-specific minimum order amount is reached.
Standard Shipping: A faster, paid delivery option with rates based on order value.
Expedited Shipping: Premium delivery using faster carrier services, available for selected products and destinations. Prices are calculated at checkout.

All fixed shipping rates and free-shipping thresholds below are shown in the destination country's local currency.

Free-shipping eligibility is based on the merchandise subtotal after discounts and before shipping, taxes, and duties.

United States

Free Economy Shipping: Orders of $50 USD or more
Economy Shipping: $10 USD for orders below $50
Standard Shipping: $20 USD for orders below $50; $10 USD for orders of $50 or more
Expedited Shipping: Calculated at checkout for eligible products

Canada

Free Economy Shipping: Orders of CA$140 or more
Economy Shipping: CA$20 for orders below CA$140
Standard Shipping: CA$40 for orders below CA$140; CA$20 for orders of CA$140 or more
Expedited Shipping: Calculated at checkout for eligible products

Mexico

Free Economy Shipping: Orders of MXN 1,900 or more
Economy Shipping: MXN 300 for orders below MXN 1,900
Standard Shipping: MXN 600 for orders below MXN 1,900; MXN 300 for orders of MXN 1,900 or more
Expedited Shipping: Calculated at checkout for eligible products

Colombia

Free Economy Shipping: Orders of COP 650,000 or more
Economy Shipping: COP 80,000 for orders below COP 650,000
Standard Shipping: COP 160,000 for orders below COP 650,000; COP 100,000 for orders of COP 650,000 or more
Expedited Shipping: Calculated at checkout for eligible products

Argentina

Free Economy Shipping: Orders of ARS 300,000 or more
Economy Shipping: ARS 40,000 for orders below ARS 300,000
Standard Shipping: ARS 80,000 for orders below ARS 300,000; ARS 50,000 for orders of ARS 300,000 or more
Expedited Shipping: Calculated at checkout for eligible products

Chile

Free Economy Shipping: Orders of CLP 200,000 or more
Economy Shipping: CLP 25,000 for orders below CLP 200,000
Standard Shipping: CLP 50,000 for orders below CLP 200,000; CLP 30,000 for orders of CLP 200,000 or more
Expedited Shipping: Calculated at checkout for eligible products

United Kingdom

Free Economy Shipping: Orders of £150 GBP or more
Economy Shipping: £20 for orders below £150
Standard Shipping: £40 for orders below £150; £25 for orders of £150 or more
Expedited Shipping: Calculated at checkout for eligible products

France

Free Economy Shipping: Orders of €180 or more
Economy Shipping: €25 for orders below €180
Standard Shipping: €45 for orders below €180; €30 for orders of €180 or more
Expedited Shipping: Calculated at checkout for eligible products

Germany

Free Economy Shipping: Orders of €180 or more
Economy Shipping: €25 for orders below €180
Standard Shipping: €45 for orders below €180; €30 for orders of €180 or more
Expedited Shipping: Calculated at checkout for eligible products

Spain

Free Economy Shipping: Orders of €180 or more
Economy Shipping: €25 for orders below €180
Standard Shipping: €45 for orders below €180; €30 for orders of €180 or more
Expedited Shipping: Calculated at checkout for eligible products

Australia

Free Economy Shipping: Orders of AU$290 or more
Economy Shipping: AU$35 for orders below AU$290
Standard Shipping: AU$70 for orders below AU$290; AU$45 for orders of AU$290 or more
Expedited Shipping: Calculated at checkout for eligible products

United Arab Emirates

Free Economy Shipping: Orders of AED 750 or more
Economy Shipping: AED 95 for orders below AED 750
Standard Shipping: AED 185 for orders below AED 750; AED 110 for orders of AED 750 or more
Expedited Shipping: Calculated at checkout for eligible products

Saudi Arabia

Free Economy Shipping: Orders of SAR 750 or more
Economy Shipping: SAR 95 for orders below SAR 750
Standard Shipping: SAR 190 for orders below SAR 750; SAR 115 for orders of SAR 750 or more
Expedited Shipping: Calculated at checkout for eligible products

Other International Destinations

For countries not specifically listed in the Shipping Rates section above, the following international shipping rates apply:

Free Economy Shipping: Orders of $200 USD or more, or the equivalent amount in your local currency.
Economy Shipping: $25 USD for orders below $200 USD.
Standard Shipping: $50 USD for orders below $200 USD.
Standard Shipping: $30 USD for orders of $200 USD or more.
Expedited Shipping: Calculated at checkout based on the selected carrier service, destination, and package details.

Local Currency: Free-shipping eligibility is based on the equivalent of the $200 USD threshold in your checkout currency. Where local-currency checkout is supported, the applicable threshold and shipping charges are displayed in that currency.

For remote locations or destinations with limited carrier coverage, shipping availability and charges may vary. Any applicable shipping options and final charges will be shown at checkout.

International customs duties, import taxes, and other applicable charges may apply depending on the destination country.

Expedited Shipping

Need your order sooner? Retro vGames offers premium Expedited Shipping for selected products and destinations.

Expedited Shipping is available for eligible products that can be fulfilled through our supported warehouse and carrier network.
Rates are calculated at checkout based on the carrier service, shipping destination, package weight, dimensions, and applicable handling charges.
Availability and estimated delivery times are displayed at checkout.
Expedited Shipping is a paid service and is not included in Free Economy Shipping promotions.
Expedited Shipping may not be available for every product, order, or delivery address.

Estimated Delivery Times

Delivery times depend on your location, the selected shipping option, product availability, and the shipping carrier.

Economy Shipping: Our most affordable option, generally with a longer transit time.
Standard Shipping: A faster delivery option where available.
Expedited Shipping: Premium, faster carrier services for eligible orders.

Available shipping services and their estimated transit times are provided at checkout.

Important: Shipping estimates begin after the order has been processed and dispatched. Our standard order-processing period is generally 1–2 business days.

Delivery estimates are not guaranteed unless expressly stated by the selected carrier service. Weather conditions, customs processing, holidays, remote locations, and carrier disruptions may affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24 hours to update after dispatch.
You can use the tracking number to monitor your shipment.
For orders shipped in multiple packages, separate tracking numbers may be provided.

If your tracking information has not updated or you need assistance with your shipment, please contact our customer support team.

International Duties & Taxes

International shipments may be subject to import duties, customs fees, VAT, or other applicable taxes.

These charges may vary depending on the destination country and product type.
Where available, prepaid duties and taxes will be displayed at checkout.
Any applicable import charges not collected at checkout are generally the customer's responsibility, subject to local laws and the shipping terms provided at purchase.
Customs processing may affect delivery times.

Shipping Addresses

U.S. Warehouse:

Retro vGames
111 West Elm Street
Fleetwood, PA 19522
United States

Additional Fulfillment Locations:

Orders may be fulfilled through our warehouse and fulfillment-partner network. The actual shipping origin can vary based on product availability and destination.

Please contact customer support before returning any product. The correct return destination and instructions will be provided after your return request is reviewed.

Contact & Support

If you have questions about shipping rates, delivery options, tracking, or your order, please contact us:

Email: help@retrovgames.com
Phone: +1 423-873-8768

Our customer support team is available to help you with shipping questions and order-related concerns.

Thank you for choosing Retro vGames. We look forward to helping you enjoy your favorite retro games and consoles!