Shipping Policy

Shipping Policy

Effective Date: September 18, 2025

At Retro vGames, we aim to deliver your retro gaming treasures quickly, securely, and affordably. Please review the following details before placing your order.

Processing Times

  • Orders are processed within 1 – 2 business days (Monday – Friday).
  • Orders placed after 7 AM EST or on weekends/holidays are processed the next business day.

Shipping Destinations

We currently ship to:

  • United States (from our Pennsylvania warehouse)
  • Canada (from our Calgary facility with local courier partners)
  • International destinations worldwide (rates vary by region)

Shipping Rates

United States

  • Free Economy Shipping: Orders $30+ USD (5-8 business days)
  • Economy Shipping: $9.97 USD for orders under $30
  • Standard Shipping: $15.97 USD (3-4 business days)

Canada (via Calgary, AB warehouse)

Canadian orders are shipped domestically using our 3PL partner’s network (primarily Canpar, FedEx, and Canada Post for select regions). Rates are calculated at checkout based on weight, box size, and destination.

Typical examples from our rate sheet:

  • Small Mailer (2 lbs, 12x8x2): ~$8-12 CAD
  • Medium Box (8-12 lbs, 10x10x10 or 12x12x12): ~$10-20 CAD
  • Large Box (30 lbs, 16x16x16): ~$15-31 CAD depending on province
  • Distant provinces (NS, NL): Higher rates ($22-53 CAD)


✔ No customs delays — shipments are local and prepaid.

✔ Tracking included with all shipments.

International (Outside U.S. & Canada)

  • Free Standard International Shipping: Orders $300+ USD (6-12 business days)
  • Flat Rate: $34.97 USD for orders under $300
  • Carriers: DHL (preferred), USPS, FedEx, or UPS
  • Duties & taxes: Responsibility of the customer

Estimated Delivery Times

  • United States: 5-8 business days (economy), 3-4 business days (standard)
  • Canada: 6-10 business days (economy), 2-3 business days (standard)
  • International: 6-12 business days depending on destination

Tracking Your Order

Once your order is shipped, you’ll receive a tracking email. Please allow up to 24 hours for tracking to update.

Shipping Addresses

  • U.S. Warehouse
    Retro vGames
    111 West Elm Street
    Fleetwood, PA 19522
    United States
  • Canada Warehouse
    Retro vGames
    Unit 145, 11500 Stonehill Drive NE
    Calgary, AB T3N 2M7
    Canada

Contact & Support

📧 Email: help@retrovGames.com
📞 Phone: +1 423-873-8768

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See What Our Customers Say

Over 50,000+ happy gamers and counting

“
Got my console from Retro vgames and it was in amazing condition. It looked brand new and worked perfectly right out of the box. Shipping was fast and right on time. As for Gaming experience it was amazing. Thank you guys. You did very well.
★ ★ ★ ★ ★
“
I ordered a 3DS console from Retro vgames and was pleasantly surprised at how fast it arrived. It included the console and charger. Firmware is US Version and there was no problem during gameplay. The customer service was great.
★ ★ ★ ★ ★
“
I purchase this item two months ago. Although it was listed as ‘used’, it was in mint condition. I have never had any problems with it. If you’re looking to purchase a PS3, I highly recommend buying from Retro vgames.
★ ★ ★ ★ ★
“
I ordered n64 console bundle and nba live game. It delivered quickly and was easy to set up. I played a few rounds last night with a friend and was very pleased with having the original game back. The picture is a bit pixelated.
★ ★ ★ ★ ★
“
I recently purchased a 3DS XL console from Retro vGames and I couldn’t be happier with my purchase! The shipping was very fast and the product quality was outstanding. I was a little worried about buying a used console. I highly recommend it.
★ ★ ★ ★ ★
“
The console and controller arrived in excellent condition. Everything including shipping, product quality and pricing is perfect. I have played this system now for 4 months and have experienced no problems whatsoever.
★ ★ ★ ★ ★

Frequently Asked Questions

Bring back the games you love with confidence. Our pre-owned products are inspected, cleaned, and tested, with a 1-year warranty included. Whether you’re rebuilding your childhood collection or discovering a classic, our team can help before and after your purchase.

Our pre-owned games, consoles, and accessories are cleaned and tested for working condition. Cosmetic wear can vary, so check the condition details and available options on each listing to find the right fit for your collection.

Yes. New and pre-owned products include a 1-year warranty covering eligible functional defects. If a covered issue develops, our team can help with troubleshooting and approved repair or replacement. See our Warranty & Returns Policy for coverage details.

Yes, U.S. orders of $50 USD or more qualify for free Economy shipping. Canadian rates and other delivery options are shown at checkout, so you can review shipping costs before placing your order.

Yes. Eligible customers can split their purchase into smaller payments with Shop Pay Installments. Select Shop Pay at checkout to view available plans. Approval and terms apply, and some plans charge interest.

Absolutely. Whether you’re checking compatibility, choosing a gift, or deciding what you need to get started, our team is here to help. Contact us at help@retrovgames.com or call +1 (423) 873-8768 before ordering.

Sign up for our emails to receive our 10% first-order welcome offer, plus updates on promotions and new arrivals. Check your welcome email for the discount code and offer terms before checkout.

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